CLICK HERE TO FIND A PERFECT ESCAPE ROOM FOR YOU!
CLICK HERE TO FIND A PERFECT ESCAPE ROOM FOR YOU!
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FREQUENTLY ASKED QUESTIONS

What is included?

Escape room equipment: High-tech built-in puzzles and props
Decorated walls, floor, and ceiling. Decorations are outside and inside (only for Escape Cubes)
Vandal-proof furniture and decorations
3D Layout plan based on your location (for escape rooms)
Spare parts, repair kit and paint kit
2-way communication & control system for remote control
Advanced hint system
Special sounds, lighting effects and audio system
Promo materials – professionally made photos and videos
Installation manual, list of puzzles, game flow chart, customized electronics manual
12 months warranty (repeat clients get 1 extra year)
Games manual, on how to run the games and rooms

What is not included?

Delivery. We help to organize the whole delivery process choosing the best option for you. Pricing depends on pack weight and dimensions as well as the way of delivery (truck, aircraft, ship).

INSTALLATION

PACKING

What is required from me before I get the escape room?

Rooms should be prepared for ER installation (walls are built, painting finished and so on)
Completely finished wiring based on wiring schematics from our company
Presence of 220V line and Ethernet cable (to local network) near the Black Box
All output point should be on the exact height as in the schematics document (for example h=0.2 m)
All wires should be the same type as in the schematics document (type = 2×0.75)
Tools provisioning from the list below for the temporary use:
Hammer drill (for concrete) with the drills set
Ladder, the height should be enough to reach the ceiling
220V cable extensions (2 pcs)
Small LED spotlights (2 pcs)
Automatic screwdriver with the battery charging station
Heat gun
Providing one person, who will assist the installer during all period of installation

WHAT SHOULD I DO WHEN I RECEIVE THE ROOM

Unpack all the props and decorations (protection film should be removed)
Place and hang them inside the Escape Rooms according to the plan
Check the correct wiring according to the wiring plan
Connect all the props according to our instructions
Connect all wires in the Black Box (Power, Ethernet, speaker wires)
Install speaker

How escape rooms are delivered?

Delivery is calculated individually depending on your location. We help to organize the whole delivery process choosing the best option for you. Pricing depends on pack weight and dimensions as well as the way of delivery (truck, aircraft, ship).

Gadgets delivery

The price depends on the weigh:
up to 5 kg: 140 USD
5-10 kg: 190 USD
10-20 kg: 290 USD
20-30 kg: 390 USD
We ship by EMS service (door-to door), all packages are trackable

DO YOU PRODUCE STAND ALONE GADGETS?

Yes, any according your order. You may send samples or word description of what you need.

What are the production terms?

For ready-to-operate escape rooms – from 2 to 8 weeks depending on the escape room type and workload. Gadgets – up to 2 weeks.

How long the delivery takes?

It depends on your location. For Europe in case of truck delivery – about 10 days. In case of sending gadgets by courier service – 1-2 weeks. In case of air delivery – 5 days.

Can you come to install the escape room?

It is possible though not required, because all our escape rooms are prepared for installation in such a way, that it can be done by any person who is at least a bit good at electronics.

WHAT ARE THE PAYMENT TERMS?

After signing the agreement: 50% is prepayment, 50% after the work is completed – we send video of walkthrough or do live streaming.

WHAT IF SOMETHING BREAKS DOWN?

We are in touch 18 hours a day. You can contact remotely us (WhatsApp / Facebook) with all questions or complications. In case of any problems with our goods, we will help you to diagnose problem. Photos and videos are the best way to demonstrate them. If you have some problems or questions about our Escape rooms we can connect you via TeamViewer and program/reprogram our puzzles online. If problem is caused by some internal issues, we will send you some spare parts.

HOW LONG IS THE WARRANTY PERIOD?

The warranty period is 12 months. For repeated customers, we provide an additional 1 year warranty. If the warranty period expires, we will still provide limited support, so please don’t hesitate to contact us.

WE CARE ABOUT ALL OF OUR CLIENTS.

CAN I MAKE AN ESCAPE ROOM CHEAPER REDUCING THE NUMBER OF RIDDLES?

Yes, the price and number of props can be customized. It is calculated individually.

Do you currently own any escape rooms?
Yes
Not yet
Which themed Escape Rooms do you already own?
Size of the space avalible for the Escape Room
Which theme of ER are you interested in?
Adventures
family
fantasy
film
historical
horror
Where are your ER located?/ Where do you expect your ER to be located?
city centre
shopping mall
city outskirts
residential
Population number in your city
< 50k
50-100k
100-300k
300-500k
What is your budget for Escape Room?
< 10000 $
10000-20000 $
20000-30000 $
> 30000-50000 $
Leave your contact information and we will send you a personal offer according to your needs
May the force be with your application
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