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Date: 19.10.2021
Author: INDESTROOM

5 CRITERIA FOR CHOOSING AN ESCAPE ROOM SUPPLIER

How to choose a theme for escape room
Most escape room owners plan to expand their network and order new rooms to be built. (We hope you’re one of them!)

If you have decided to purchase a ready-made escape room solution instead of building one yourself – keep watching!

Today we will discuss: how to choose an escape room supplier: saving you time, money and avoiding what could end up being a huge headache.

List of escape room builders

Make a list of potential escape room suppliers, but where to search?
• The easiest way is to “Google” search.
• Social networks. There are Facebook groups dedicated to the escape room industry. You can ask for reviews and recommendations for particular suppliers from other ER owners.

Choose criteria

Once you have a list of suppliers, you need to focus on other criteria which are crucial to making the right choice. Here are our top-5 criteria, but remember, there are much more depending on your own needs and requirements.
1. PRICE (including delivery, packing etc.)
2. QUALITY (which generation of escape rooms, vandal-resistance, etc.)
3. AFTER-SALES SERVICE and post-guarantee maintenance
4. REPUTATION: reviews from clients, players and recommendations
5. Additional MATERIALS provided

PRICE

Ask each supplier for a total price of an escape room that you’re interested in. Don’t forget additional costs such as delivery, packing and other services that may not be included. Find out exactly what is included in the price! Some suppliers do not provide a warranty, spare parts or manuals for installation. Don’t rush your decision based solely on price. A cheap price may lead to more unexpected expenses in the future.

QUALITY

Browse the websites of each supplier carefully. Check YouTube channels and pay attention to the details: how a product is made, what materials does the supplier use and have the products pass crush-tests.

It’s more profitable to invest in high-tech products.

Make sure that escape room builders produce latest generation escape rooms, otherwise its easier and cheaper to build a “keys and locks room” yourself. The best way to “feel” the quality yourself is to play games that were built by that supplier. Don’t hesitate to ask for client’s contacts. A good supplier has nothing to hide.

Check reviews from players on Trip advisor. Good quality games often receive a 5-star review. (The exception is a bad game master)

AFTER-SALES SERVICE

Make sure that your collaboration with a supplier will not finish after shipment. Estimate what kind of post-sales support is included in the price, how long will it last and what will happen after the guarantee period.

Evaluate your first contact with an escape room supplier – what is the average response time? If you are waiting for an answer the whole day, imagine how long you will end up waiting for their support?

Find out if the manufacturer will be able to solve the issues remotely, or will you have to make a loss and look for an engineer yourself?

Choosing an escape room provider with strong service support will save you time, money and keep you sane.

REPUTATION

Check industry-specific groups on Facebook and search for mentions of the companies you’ve picked. Read the comments and reviews of every supplier, and then compare them.

Don’t hesitate to contact their clients directly, who already have rooms from these suppliers and ask for their opinion.

Discover how many years the companies have been in the escape room market and how many rooms they’ve built. Be careful with new or smaller companies. “Old-timers” are often more reliable.

Additional MATERIALS provided

Check industry-specific groups on Facebook and search for mentions of the companies you’ve picked. Read the comments and reviews of every supplier, and then compare them.

Don’t hesitate to contact their clients directly, who already have rooms from these suppliers and ask for their opinion.

Discover how many years the companies have been in the escape room market and how many rooms they’ve built. Be careful with new or smaller companies. “Old-timers” are often more reliable.

REPUTATION

The best way to sum up an escape room supplier is to ask for the documentation they provide. Start from an introductory letter – it may say a lot about the company.

Then ask for examples of materials you receive when purchasing an escape room.

What files you can expect:
• A contract specifying all terms, conditions and methods of payment and shipping
• A walkthrough of an escape room in a language you understand
• List of equipment with photos, dimensions, materials used, electronics and operating principles
• 3D visualization of an escape room at your location
• Layout and wiring plan for your location
• Installation manual
• Examples of this game already installed
• A reliable supplier will show you everything.

Step 3. Rate every supplier

Once you have a list of manufacturers and a list of criteria, put them all in a table and determine a score for each supplier (from 1-5) after you have examined all of them.

Criteria

Supplier 1

Supplier 2

Supplier 3

PRICE (including delivery, packing etc.)

3

4

5

QUALITY of escape rooms

5

4

2

AFTER-SALES SERVICE

4

5

3

REPUTATION: reviews from clients, players

2

5

3

Additional MATERIALS provided

3

5

3

Step 4. Сompare characteristics

Figure out a value of each criterion according to its importance. Here is an example:


scores

Criteria

value

Supplier 1

Supplier 2

Supplier 3

PRICE (including delivery, packing etc.)

35%

3

4

5

QUALITY of escape rooms

35%

5

4

2

AFTER-SALES SERVICE

15%

4

5

3

REPUTATION: reviews from clients, players

10%

2

5

3

Additional MATERIALS provided

5%

3

5

3

TOTAL

100%

3,75

4,3

3,35

Multiply each score to the value rate and sum up the scores of each supplier.

This easy method will help you make the right decision based on the most significant criteria for choosing an escape room producer.

Our industry is undergoing a new round of development. Keep in mind that now more than ever you should be careful in choosing an ER provider. The pandemic has made itself felt, not only to the owners of escape rooms, but also to manufacturers. Sadly, not all ER builders and suppliers were able to cope with the difficulties, so it is important for you to find a company that will become your reliable partner.

We wish you success and prosperity!
Date: 19.10.2021
Author: INDESTROOM

Rating: 4,9

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Do you currently own any escape rooms?
Yes
Not yet
Which themed Escape Rooms do you already own?
Size of the space avalible for the Escape Room
Which theme of ER are you interested in?
Adventures
family
fantasy
film
historical
horror
Where are your ER located?/ Where do you expect your ER to be located?
city centre
shopping mall
city outskirts
residential
Population number in your city
< 50k
50-100k
100-300k
300-500k
What is your budget for Escape Room?
< 10000 $
10000-20000 $
20000-30000 $
> 30000-50000 $
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