Okay, the escape room is produced, tested, packed and shipped. What’s next?
We have made an absolutely new system of remote game control. You need fewer wires and we can connect and reprogram any puzzle no matter where you’re located. It concerns simple installation and also fast maintenance of gadgets, if it’s necessary.
It’s field proven, that everything breaks down whether it’s the latest iPhone or an escape room. Of course, our products can break down too. Apple has technical support all over the world but what to do with ERs? How fast and easy can you improve everything?
Somebody just sends repairs and that’s it. That’s why the process of fixing can take longer time – several days or weeks, in case you’re a specialist in escape room props programming.
We’re the ex-owners of a chain of more than 50 escape rooms and we clearly realize that time is money. Because of that, out tech support group is online 18 hours per day. Programmers can remotely connect to any gadget and correct it’s work, if there’s any problem. The same thing happens, if the owner wants to change the game logic. You need to message us and we’ll appoint a video-session at any time that suits you. Our warranty is valid for 12 months, but even when it’s over we always support our clients and help to solve their problems. By the way, 5 years ago when we just started, our warranty was valid only for half a year. We were able to double it because of our test and support groups.
Also, if a client wants, we can send our engineer group to your location, no matter where you are – in Australia, the USA or Europe. Normally, it’s necessary on the installation stage but it’s possible at any other time to renew a game.