We have already talked about game masters a lot, but they are the main link between the room and the customer. He/she can warm up the guests before the game and get them in the right mood. They will help navigate them through the whole game and will be the person to congratulate them upon their escape. It is essential to have the right game master: according to players’ feedback they should be kind, friendly, encouraging and give tips / instructions, which are easy to understand.
If you are struggling to find a good master, read our article here.