Main aspects of good customer review
GAME EXPERIENCE
Your escape room should be immersive – this is very important. Beautiful decorations, game setting according to the theme of the ER, WOW effects such as: lighting, shakes, live actors – these are the main points, which the players mention in their reviews.
PUZZLES
Try to find the golden ratio: puzzles shouldn’t be too easy or too difficult. For the best game experience players should escape from the room in 50 – 55 minutes.
Also be aware of variations. Every puzzle should have a unique game approach.
Also be aware of variations. Every puzzle should have a unique game approach.
GAME MASTER
We have already talked about game masters a lot, but they are the main link between the room and the customer. He/she can warm up the guests before the game and get them in the right mood. They will help navigate them through the whole game and will be the person to congratulate them upon their escape. It is essential to have the right game master: according to players’ feedback they should be kind, friendly, encouraging and give tips / instructions, which are easy to understand.
If you are struggling to find a good master, read our article here.
If you are struggling to find a good master, read our article here.
LOCATION
Easy to get to using public transport, located in the city center, near the: shopping mall / train station / bus station – written in the feedback of satisfied players. Of course your location can be away from the city center, but then it should be easy to find.
Another thing ER players mentioned: clean escape room, good puzzle maintenance (every puzzle works) and something extra such as: a bar, restaurant and group photos.
Another thing ER players mentioned: clean escape room, good puzzle maintenance (every puzzle works) and something extra such as: a bar, restaurant and group photos.
