How Support Works After Your Room Arrives
Every Indestroom room comes with a 12-month warranty. The 12 months count from the day your equipment is shipped. Support starts earlier than the game itself: from the first day of installation, our engineers are with you in a WhatsApp group made for your venue.
You install, we stay with you. Your own team installs the room, using our installation manuals and drawings made for your location. If a step is unclear, you ask in the group and get an answer from the people who know the electronics.
When something does not work.
- Before you mount anything, take each prop out of the box and test it.
- Connect all props directly to the control unit, the black box, and run the game.
- If a prop does not behave as it should, write in the WhatsApp group and add a photo or a short video. This is how a support case is opened.
- Do not open or repair the electronics yourself unless our support team asks you to. It can void the warranty.
What helps you keep the room running.
- Spare parts for the key parts come in the case with your room.
- Software problems are fixed remotely.
- Help goes on after the 12 months.
Why the control unit matters. Every room ships with its black box: it powers the room, runs the game logic, the sounds and the hints. Because every unit leaves us tested as one system with its props, our support team knows exactly what is in your room.
Indestroom is a Hungarian company shipping from Europe, with 1,300+ rooms built in 52 countries. How support fits into the whole order: steps when ordering.
